Delivery + Returns
Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible.
* Receive products directly from the small business that designed, created or made your item and support independent brands
* Shipping costs can vary between different brands depending on their location - see below for more details
* You can order multiple products from one designer for a flat delivery cost
* Returns worldwide - 14 day policy
* You will receive an estimated delivery window in your order confirmation email
* Orders are dispatched directly from our designers - meaning you are receiving your product straight from the small creative business that designed or created your product. Thank you for supporting independent brands!
Our goal at Tiger and the Moon is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
* *Processing time:*Order verification, tailoring, quality check and packaging. All orders are sent to our logistic centre for dispatch within 24 hours after the order is placed. Processing an order and arranging the shipping will take an additional 24-96 hours.
* *Shipping time: *This refers to the time it takes for items to be shipped from our warehouse to the destination.- US and Canadian orders are shipped by fast tracked Air Post. After processing and leaving the warehouse, items usually take between 7 and 20 days to arrive at their destination but can take longer from time to time based on logistics. There will be full tracking information available.- International orders usually takes about 10–38 business days to be delivered, due to customs clearance in your country and other checks. For international shipping – fast air shipping is not a viable option and therefore, is some cases there may not be tracking information available. For shipping to Brazil, international tracking will be available. We do guarantee the best level of assistance in case you have any question or issue with your shipping just use the messenger app in the bottom right corner for the fastest reply or just email us at email@example.com and we’ll get back to you within 24-48 hours.